Southern Water is the most complained about provider in the country, with Thames Water second.
Southern Water is the UK's most complained about provider of water and sewerage with Thames Water coming second, according to the Consumer Council for Water ."We recognise that we need to do better at serving our customers and fixing their problems," the provider's chief customer officer Katy Taylor said.The company said it was "working hard to turn around" its performance, having reduced the total household complaints by 28% compared to last year.
South East Water said it had seen the "accelerated impact of climate change" impacting day-to-day operations. "While we are seeing early signs of improvement in the quality and speed we deal with their queries, we know we still have a lot of work to do and are committed to significant improvements," she added.This report will be tough reading for Southern, Thames and South East Water. They have not had a good year.
Danmark Seneste Nyt, Danmark Overskrifter
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