Watchdog finds South West Water is 'worse than average' at handling customer complaints.
South West Water is "worse than average" at handling complaints, a watchdog saysSWW said it saw an increase in complaints due to a hosepipe ban8 minutes ago
The Consumer Council for Water said the firm had about 76 complaints per 10,000 connections in 2022-23.SWW said it received an increase in complaints following theHowever, it said it was ahead of its target for resolving customer complaints. Out of 7,725 complaints SWW received, it said 4,344 were about bills , 2,419 related to water supply and 962 were about waste water.
SWW received the fourth-highest total number of complaints, per 10,000 connections, out of the 11 water companies.Steve Hayfield, SWW's customer experience and delivery director, said the firm was "constantly striving to improve the service we provide".
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