IT was the end of a holiday in paradise – which descended into hell as we tried to travel home. After a week in holiday hotspot Majorca – our first foreign trip since before Covid – my …
It was criminally under-staffed and those workers on duty were utterly ineffective.Another 30 minutes passed before we worked out which belt we needed and got our bags – and then we finally found some easyJet staff.But we were then very clearly – and unapologetically – told easyJet could not put us on any flights or offer us any hotels.One female British worker was captured on video telling passengers the Southend flight had not left the UK.
While others argued and asked in vain for information, I booked an apartment for two nights - paying on credit card and hoping for the best.reservation and their teenage daughter was in floods of tears as I spoke to them. As we left, others were consoling weeping youngsters and planning to stay until easyJet helped them. ‘Good luck with that’, I thought.A woman in her sixties was telling staff she had no money or way to find accommodation.In our taxi across Palma we saw an update from easyJet saying they were “proactively” contacting affected travellers.The only message we received told us to go onto their non-functioning app.We had flown from our local airport, Southend, to take the stress out of travelling.
And to add insult to injury, when we arrived at our apartments, we found it was behind Bierkonig in Palma – the Capital of Majorca we had never before visited.
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