The firm apologises after a keypad error meant some meters were capped at a £10 credit limit.
it could be the middle of the week before the keypad fault was resolved for most customers.
Earlier this week, Peter McClenaghan, of the Consumer Council, said "thousands of people" were stressed by the situation and it was essential that Electric Ireland "step up to the plate".Mr Coyle said: "It goes without saying that we are going to refund for any top ups that we have had to cancel.
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