🗣 ‘The guy on the phone said, “excuse me sir but your wife has deceased”. A husband and wife were left ‘in tatters’ after they were both told the other was dead by their bank society.
Ben and Gill Gibson are still trying to sort their finances after the bank thought they were both dead Ben Gibson, 63, was told his wife, Gill, 65, had died by Halifax staff whilst she was sat in their living room.‘I said “no she’s in the front room, do you want to speak to her?”‘
The couple, from Stratford-Upon-Avon, even had to talk to Halifax staff in person to discuss whether or not they were alive, which was not enough to swiftly reopen their accounts. According to Halifax, an external agency had declared Gill dead, but no explanations have been offered as to why Ben’s demise was recorded.Ben said: ‘There are website where you can go and say someone has died, all you need is to say where they bank, you don’t even need the account number.‘This could have been malicious, it’s actually very scary.
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