Ben and Gill Gibson's cards stopped working, but they contacted the bank to get replacements, they were informed they were both dead
A married couple were left gobsmacked when their bank told both of them that their partner was dead. Ben and Gill Gibson's bank cards stopped working and, when they attempted to fix the issue, they were informed about each other's declaration of death.
Ben has said that he is angry about the time he has wasted trying to clear up the ludicrous situation that has left his ''mental health in tatters'' as he fears this could have been a ''malicious'' attack on him and his wife. He said: "The guy on the phone said, 'Excuse me sir but your wife has deceased'. I said, 'No she’s in the front room - do you want to speak to her?'.
Despite staff chatting with Gill and agreeing she was alive, the account remained frozen and the grandparents-of-four had to go through the bereavement team before they could get any of their money. More problems then followed when Ben returned home to find shaken Gill looking over letters at their dining table on September 24.
The bank explained to him that an external agency had declared Gill dead, but no reasons were offered for his own apparent demise, he said. "To be fair, the lady at the bereavement service was mortified," Ben said. "There are websites where you can go and say someone has died, all you need is to say where they bank, you don't even need the account number. They're meant to help relatives after someone has died, but the bank should have some way of verifying the information.
Danmark Seneste Nyt, Danmark Overskrifter
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