Yorkshire Water's advert is criticised for using stock footage taken in Herefordshire and Russia.
Environmental campaigner Feargal Sharkey told BBC Breakfast: "It underlines the most serious point, once we get past the mild amusement of it all, and that is this laissez-faire, almost casual indifference that water companies, like Yorkshire Water, show towards their customers."
"However, we're excited to share the first video in our series will be out soon, featuring Harrogate residents and a small Harrogate business."The world famous Yorkshire Dales did not feature in the Bradford-based company's advert
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