Why must consumers take to social media with complaints for them to be taken seriously? 📱 gracegausden93
Great, if it works – but why can’t people simply complain to their provider through the appropriate customer service route and expect a reasonable outcome?
Ofcom also revealed this week that gap between the most complained about telecoms firms and the least complained about had widened during the past few months. Mr Monbiot told me the waiting time to get through to Vodafone when trying to cancel his mother’s account was so long he had to hang up multiple times before even having the chance to speak to a human.
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