Ofwat says there has been industry-wide progress in tackling leaks but its annual assessment of performance in this drought-hit year says there are concerns over rewards for failure including sewage-related pollution.
The report said there has been encouraging progress on leakage, which is now at its lowest level since privatisation.
Affinity Water and Northumbrian Water spent just 47% and 48% of their water enhancement allowance respectively, and Yorkshire Water and South West Water spent just 20% and 39% of their wastewater enhancement allowance respectively. Last month, campaign group Surfers Against Sewage claimed that water companies had released raw sewage into UK rivers and seas almost 150 times during dry weather - despite being told to do so only when there is heavy rainfall.
"For some companies, poor performance has become the norm. This cannot go on. We are requiring the worst performers, including Thames Water and Southern Water, to return around £120 million to customers.
Danmark Seneste Nyt, Danmark Overskrifter
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