TSB bank down leaving hundreds of customers locked out
"We’re working to resolve this as soon as possible and apologise for any inconvenience."
TSB does have a service status page that currently states that both Internet banking and mobile banking are unavailable.However, one customer said on Twitter it was a "long wait to get through on the phone."Unlike telecoms companies, banks aren't obliged to pay out compensation to customers if there's been an outage or if they've experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you as a consumer. To stake a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.You should make a note of when you were unable to access the services and also the names of the people you spoke to from the company which suffered the outage.
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