Transport passenger watchdogs have rejected all proposals to close railway station ticket offices, warning that some groups could be denied access to rail travel. The decision comes after concerns were raised about the accessibility of the national network and the lack of well-developed customer support arrangements.
Boris, Carrie and Barnard Castle – what to watch for as Dominic Cummings faces Covid inquiryrail ticket offices after transport
. Transport Focus said there were “key issues that are critical to maintaining accessibility for all to the national network that remain unresolved.”“We have engaged with accessibility groups throughout this process and listened carefully to passengers as well as my colleagues in Parliament.
Anthony Smith, chief executive of Transport Focus, said: “We are objecting to the proposals to close ticket offices. Significant amendments and changes have been secured by the watchdog – for example, reverting to existing times when staff will be on hand at many stations. Some train companies were closer than others in meeting our criteria.
“Some train companies were unable to convince us about their ability to sell a full range of tickets, handle cash payments and avoid excessive queues at ticket machines.
Transport Passenger Watchdogs Railway Station Ticket Offices Accessibility Proposals Closures
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