Claire Magowan arrived early for her pre-booked train from Belfast to Dublin but the service had been oversubscribed
Translink has been slammed for not letting pre-booked passengers board a train from Belfast to Dublin.
They were told they weren't allowed onto the train they had booked - even to stand for the journey - and then had to wait for a replacement train at 12.05pm, which wasn't an Enterprise service. The initial thread has been viewed over 80,000 times and received around 300 likes, with numerous comments, many of which referred to similar experiences on the cross-border train journey.
"Passengers from the Republic of Ireland get cheaper prices for the same service and they get to reserve a seat with the booking for no cost, it's not possible to do that via Translink so the fact they even asked me and then acted like that was my negligence really irked me." "We had additional staff on duty in anticipation of increased passenger numbers and a relief train was quickly organised and timed to operate in the first available path leaving Belfast at 12.05pm. Passengers that had been waiting were prioritised to board this relief service.
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