The hackers demanded an extortion payment
On November 3, the
The hacker is said to have gained access by tricking a customer support employee by phone to obtain access to certain customer support systems. Additionally, personal information, including name, date of birth, and zip code for 310 people have also been also exposed. Approximately 10 customers had more extensive account details revealed.Robinhood said that the hacker demanded an extortion payment but it’s unclear if the company gave in to the demands. The firm said that it ‘promptly informed law enforcement’ and was continuing the investigation into the incident with the help of security firm Mandiant.
Cyber security experts say that the incident highlights the need to train employees to recognise phishing attempts and detect malicious activity that could enable them to stop cybercriminals in their tracks