THOUSANDS of vulnerable and hard-up energy customers could lose the £140 warm home discount if their gas and electricity supplier collapses, according to uSwitch. The discount gives millions of cus…
If your supplier folds, your energy won't be cut off and Ofgem will arrange an interim supplier so you won't have to go without.With the recent fall of People's Energy, for example, Ofgem has appointed British Gas to take on supplying the provider's over 350,000 customers.
The new firm won't have to honour the deal you were on with your previous provider, but any credit on your account will be protected. In the meantime, you should not switch to another energy supplier until a new one has been appointed, which can take several weeks.It is recommended that you take a meter reading ready for when your new supplier contacts you though.
Charities also recommend keeping old energy bills and waiting until your new supplier is appointed before cancelling any direct debits.
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