The company said it was overwhelmed by demand and automated bot requests, but Swift said she'd been assured they could handle it. Two senators are now looking into whether the company's position means it's letting consumers down.
US politicians have announced they will look into Ticketmaster's dominance after the company endured the wrath of Taylor Swift over its handling of sales for her highly-anticipated tour.
Senators Amy Klobuchar and Mike Lee said a competition subcommittee would examine"lack of competition in the ticketing industry". High fees, problems with Ticketmaster's website and cancellations show it"does not face any pressure to continually innovate and improve", said Ms Klobuchar.to see what people endured as they tried to get tickets for her upcoming US shows - her first tour since 2018.
Fans said they waited hours and were repeatedly kicked off the website on Thursday, with Ticketmaster cancelling Friday's sale due to"extraordinarily high demands" and"insufficient" tickets.Ticketmaster said more than 3.5 million people had registered for the general sale and that it had planned to allow 1.5 million to participate, with the rest going on a waiting list.
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