Southwest canceled almost 3,000 flights on Monday and had hundreds of others run late, disrupting more than 80% of its schedule
Southwest Airlines Is Running Just One-Third of Scheduled Flights After Winter Storm Chaos
Southwest plans to operate just over one-third of its typical schedule in the coming days to allow crews to get into the right positions, Jordan said, adding that the reduced schedule could be extended. Later on Monday, the US Department of Transportation said it was concerned by Southwest’s “unacceptable” rate of cancellations and delays as well as reports of a lack of prompt customer service.
Travelers took to Twitter to vent about the turmoil, whose arrival in the midst of a busy holiday punctuated a dismal year for the US airline industry. With Southwest’s stock down 16% this year through Dec. 23, the stock is headed toward a third straight annual decline, the worst such run since a similar stretch that ended in 2008.
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