SAP users see scattered clouds on the horizon
The vision SAP has of the future does not quite align with that of its users. Of DSAG members surveyed, 93 percent said SAP on-premises solutions were of high or medium importance while 42 percent said the same of SAP cloud solutions. For non-SAP solutions, the view differed. Three-quarters placed high or medium importance on on-premises solutions while 61 percent put the same emphasis on the cloud, much higher than for SAP software.
DSAG has called on SAP to offer transparent, flexible, and scalable cloud agreements with the corresponding metrics, as well as binding statements and roadmaps for product strategies for cloud and on-premise solutions. The influential group also called for clear integration and operation models in hybrid application landscapes including collaboration between SAP's Customer Center of Expertise and hyperscalers.
"There cannot be a process vacuum between new SAP solutions and hybrid approaches. It's critical that SAP plays a part in preventing one from forming," said Jens Hungershausen, DSAG chairman. "In our view, 'RISE with SAP' still has lots of potential. Ultimately, we want SAP to provide better, more effective bespoke support to customers from the very beginning of the complex transformation process. And this also means including partners more effectively and at an earlier stage."
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