Not-so-cracking news for Samsung 😬
Samsung Galaxy Z Fold 3
users have reported seeing cracks appearing down the middle of their foldable displays, despite no physical trauma to the handsets in question. To make matters worse, the damage – in most cases – seems to be occurring after the Z Fold 3’s warranty has expired, leaving customers with little choice but to invest in an entirely new device. , which received an email from a reader whose Z Fold 3 suffered a cracked screen for no apparent reason.
Obviously, if you purchased the device less than a year ago, you’ll be able to claim a replacement through Samsung’s one-year warranty . If, like most affected users, your crack appears more than a year after purchase, you’ll need to take things to the top. For US residents, that means heading toand making a formal complaint – we’d suggest addressing your concerns to a senior Samsung executive, and uploading images with the form. features a section called ‘Email CEO.
If that official route doesn’t yield a response, shouting about the problem on social media platforms like Twitter – tagging Samsung’s support accounts as you do so – may encourage the company to reach out to you personally to help resolve the issue. We'd advise giving it a few weeks before opting for this tactic, though.
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