The family deny 'unchecking' themselves and said they did everything correctly.
A family is locked in dispute withafter the airline claimed they ‘unchecked themselves’ and refuses to reimburse their £165 check-in fee.
Health and safety manager Mr Lloyd had booked a 10-day holiday for him, his wife and two daughters in July. Because it was an early morning flight, the employee was unable to phone Ryanair’s customer service as it hadn’t opened yet. He said the check-in employee said it must be a computer glitch and told him he could claim the money back.
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