Under the agreement, staff will get a 10% rise over three years and a one-off lump sum of £500, though the union had initially sought an annual increase in line with the rate of inflation - currently running at 8.7%
The targets require Royal Mail to deliver 93% of first-class mail within one working day of collection; deliver 98.5% of second-class mail in three working days of collection; and complete 99.9% of delivery routes on each day that a delivery is required.
But the former state-owned monopoly said only 73.7% of first-class mail arrived within one working day; 90.7% of second-class post arrived within three working days; and just 89.35% of delivery routes were completed for each day a delivery was required."The agreement provides Royal Mail a platform for the next phase of stabilising the business whilst continuing to drive efficiencies and change," a statement said.
"The operational changes in the agreement are designed to be good for customers, increasing our ability to improve services and quality; good for employees, retaining job security and giving people a pay rise; good for the environment, reducing the company's reliance on domestic air, further reducing carbon emissions; and good for shareholders, supporting the long-term sustainability of the business.
Danmark Seneste Nyt, Danmark Overskrifter
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