Boss apologises to customers for the poor service: 'It's been a difficult year'
IDS’s chairman, Keith Williams, apologised for the poor service customers had received. He said the group is not blaming the CWU union for the failures but adds that “clearly the strikes didn’t help.
He added: “It’s been a difficult year for Royal Mail, in particular for customers and our people and shareholders. We apologise to everyone for not delivering a quality of service to the standards that we expect. “We are absolutely committed that we do improve our quality of service and start to deliver to customers the service that they pay for.”
Roiyal Mail revealed earlier this week that only 73.7 per cent of first class mail was delivered within one working day across the year, against a legal target of 93 per cent.It must also find a new chief executive after Simon Thompson announced he will step down by the end of this year. Mr Williams said there were “grounds for optimism”, with management expecting Royal Mail to return to profit in 2024-25 following the deal with the union. It said it had shed 10,000 jobs and expected to further cut costs and “rightsize” the business this year.
Danmark Seneste Nyt, Danmark Overskrifter
Similar News:Du kan også læse nyheder, der ligner denne, som vi har indsamlet fra andre nyhedskilder.
Royal Mail delivers £1bn annual lossRoyal Mail's parent firm has reported £748m in annual operating losses, driven by the crisis within the UK business that was dogged by strikes and poor performance.
Læs mere »
UK self-storage industry set to pass £1bn in revenue\n\t\t\tKeep abreast of significant corporate, financial and political developments around the world.\n\t\t\tStay informed and spot emerging risks and opportunities with independent global reporting, expert\n\t\t\tcommentary and analysis you can trust.\n\t\t
Læs mere »
Property register fines worth £1bn not yet imposedThousands of foreign firms, some linked to Russian oligarchs, are breaking a new UK transparency law.
Læs mere »
Property register fines worth £1bn not yet imposedMinisters said it would reveal who ultimately owned UK property, including many in London, and also stop foreign criminals using UK property to launder money.
Læs mere »
British Land boss says prime London office values close to the bottom\n\t\t\tKeep abreast of significant corporate, financial and political developments around the world.\n\t\t\tStay informed and spot emerging risks and opportunities with independent global reporting, expert\n\t\t\tcommentary and analysis you can trust.\n\t\t
Læs mere »
Marston’s boss remains upbeat despite revealing more pub sell-offsPubs and restaurants group Marston’s is to sell off more pubs to reduce its debts.
Læs mere »