The decision comes following a public consultation
Proposals for the widespread closure of railway station ticket offices in England will be scrapped following a government decision. It comes after watchdogs opposed the plans following public consultations, with around 750,000 responses submitted.
In a statement, Mr Harper said: “The consultation on ticket offices has now ended, with the Government making clear to the rail industry throughout the process that any resulting proposals must meet a high threshold of serving passengers. Plans to close the vast majority of station ticket offices in England, plus Avanti West Coast’s ticket office at Glasgow Central, had been brought forward by train operators and their representative body the Rail Delivery Group . Train companies are under pressure from the UK Government to cut costs amid the drop in revenue caused by the coronavirus pandemic.
“Some train companies were unable to convince us about their ability to sell a full range of tickets, handle cash payments and avoid excessive queues at ticket machines. Passengers must be confident they can get help when needed and buy the right ticket in time for the right train.”
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