Rackspace confirms ransomware is behind days-long email outage
's questions about how many customers were affected, who is responsible for the ransomware attack, how they breached the network, or the payment demanded, among others.
In an emailed statement, the spokesperson repeated much of what has already been said in the incident report: On Friday, December 2nd, Rackspace detected suspicious activity on its Hosted Exchange environment. Upon discovery, Rackspace immediately took proactive measures to isolate the Hosted Exchange environment to contain the incident, working alongside industry-leading third-party cybersecurity experts.
The ongoing investigation has determined the activity to be the result of ransomware. Our technical teams are working diligently to help affected customers migrate to a new environment as quickly as possible. Based on the investigation to date, we believe that this incident was isolated to the Hosted Exchange business.
The Company's other products and services are fully operational, and we have not experienced an impact to our Rackspace Email product line and platform. Out of an abundance of caution, we have put additional security measures in place and will continue to actively monitor for any suspicious activity.issued today about the ransomware attack that indicated the incident may result in a loss of revenue for its hosted Exchange biz, which Rackspace said brings in about $30 million annually.
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