The employee endured a two-and-a-half-hour ordeal in July 2021 when she became locked inside a walk-in commercial freezer, suffering breathing difficulties and loss of sensation in her legs and feet.
Pret A Manger has been fined £800,000 after one of its staff members became trapped inside a freezer kept at -18C.
The distressed worker - who had to be treated for hypothermia - was discovered after two-and-a-half hours by a colleague at the chain's Victoria coach station outlet on 29 July 2021. Wearing just jeans and a T-shirt, she tried to stay warm by moving around, but her condition began to deteriorate.In an attempt to shield herself from the cold air blowing from the ventilator, she struggled to tear up a cardboard box filled with chocolate croissants, but her hands were too cold to break it apart.
Following her rescue, an inquiry uncovered the absence of a suitable risk assessment for employees working in environments with controlled temperatures. According to information from Pret's reporting system, there were several instances over the last 19 months where it needed to address problems with broken or frozen push buttons. One incident in January 2020 in the same kitchen involved a worker getting trapped in the walk-in freezer because they couldn't open the door from the inside.
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