Video footage of a mother shouting as officers held her arms provoked criticism on social media.
Officers did eventually check her ticket, which was valid. She was then unhandcuffed and released.Vauxhall Labour MP Florence Eshalomi urged people to be "careful" sharing the video as the woman's son was "very traumatised by the situation", adding she and other colleagues had raised it with the mayor of London.
Met Ch Supt Andy Brittain, of the South Basic Command Unit, which covers Croydon, later told BBC London: "I think the social media footage got out, which kind of only showed a small picture of what took place. "For me today, it's about listening to the community, understanding their perspective, what it looked like to them."And I think the big thing as well is to try and find the lady involved and to get her side of the story.
He added: "I'm a parent like everyone else and to see a child in that much distress is really upsetting.The force has said officers' body worn video, which was active for a longer period than the social media clip, had been reviewed.
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