The coroner said the pensioner's family had “felt helpless” as he deteriorated during the day as he awaited help.
The coroner was told the call had been wrongly classified
Mr Roberts’s niece Mandy Lawrence-Jones said on June 21 the pensioner had experienced an acute loss of balance while walking.Coroner Kate Robertson said she would write to the surgery expressing “some concern” that his pulse rate was not taken that day or an ECG done. On June 23 he was found collapsed at home and a 999 call was made but the ambulance service said help would not arrive for about 90 minutes.
Mr Roberts’s sister dialled 999 again later “but felt she wasn’t being listened to,” and had been warned an ambulance would take another three to five hours.Welsh ambulance service manager Gill Pleming said two calls had been correctly coded as “amber”. But the third should have been categorised as a “red” call.
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