Sydney region went to bed early and is struggling to wake up
The Big Red Cloud first advised customers of an outage at 2129 Sydney time on Wednesday, and 29 minutes later wrote to inform customers that the outage had started earlier than its first emailed advisory – at 1015 UTC.
Oracle’s second email delivered the mixed message that: “We are still investigating an issue in the Australia East region that is impacting multiple OCI services. We have identified root cause of service failures and are working to mitigate the issue.” The snafu took out a swathe of compute and SaaS services, with Kubernetes offerings disrupted, Exadata unavailable, and cloudy networks borked. Oracle has advised the impact of the incident means “some customers may be unable to use or connect to certain OCI services in the region.”
Oracle’s next emailed advice again changed the IT giant's story, this time referring to a “preliminary root cause” and naming that as related to “network connectivity.”Recovery efforts in the Australia East region continue and some services have recovered. Full recovery is expected to take a number of hours. We do not have an ETA at this time.
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