Underpayments due to official DWP errors accounted for £580m while claimant error accounted for £90m.
Older people in receipt of the State Pension are being urged to make sure the data the Department for Work and Pensions holds on them is correct after a new report revealed a staggering £670 million was underpaid in the 2022/23 financial year.
Failure by the DWP to take action on changes to marital status or at age-related trigger points remained the main source of official error underpayments, the document said. Issues included the incorrect recording of National Insurance contributions and pensions not being uplifted for people who had been widowed and were entitled to amounts inherited from a partner.
“This primarily affected women retiring under the Basic State Pension system who were due uplifts in their pension when their husbands retired or died. Many of these underpayments go back years and amount to thousands of pounds. “Incorrect recording of National Insurance contributions is highlighted as another reason behind underpayments, so it is worth making sure that the data held for you is correct.”
A DWP spokesman said: "Our priority is ensuring pensioners receive the financial support to which they are entitled, and State Pension underpayment rates due to official error remain low at 0.5% of expenditure.DWP is taking action to correct historical underpayments made by successive governments. It has said it reviewed an average of more than 15,000 cases per month between November 2022 and February 2023.
The best number to call is 0800 731 0469 but full contact details can be found on the Gov.uk website here.
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