The rail ticket ‘polygrath': Northern deploys new kit to detect ‘chancers’ using the wrong ticket at station barriers
Although Northern has referred to the new technology as ‘rail ticket polygraphs’, it does not mean customers are set to face lie detectors on arrival! Instead, the comparison refers to how it will uncover a false ticket like how a polygraph uncovers a false truth.The new technology will quickly and accurately check that a ticket is valid, and alert staff if that validity requires additional checks such as presentation of the appropriate railcard.
In a trial at Manchester Victoria earlier this month, the technology was used during a revenue protection exercise where it helped detect 180 people in one day alone, and almost 900 during the full length of the trial.Those attempting to travel using a ticket they were not eligible to use included 52 people benefitting from a railcard discount they were not able to present for inspection and 24 adults travelling on a children’s ticket.
As a result, the train operator was able to issue 79 penalty fares worth over £1,500 and launch 101 investigations into various ticket irregularities - the process by which Northern recovers money for the taxpayer lost by fraudulent travel.
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