New Look fans aren't happy about the change
New Look has introduced a controversial £1.99 charge for shoppers. Fans of the high street giant aren't happy about the change.
The Manchester Evening News said New Look told industry publication Retail Week the charge was to help "recover costs". A source from New Look said: "People are returning because they just don't like the feel or look of it, so actually we're never going to get that returns rate down really low."Therefore the offset is, by charging for return, we can keep our sales price lower and that is why we've introduced it.
One New Look shopper, who had seen the charge, asked New Look on Twitter: "Do you now charge £1.99 for returns via mail? Not sure what the charge is for as I'm literally printing my own label..."
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