💬 “If you have a relationship with a bank for 13 years, you think you might get a phone call at least. But I got nothing. All I got was: we have closed it,” said Matthew, a 30-year-old who runs his own marketing company 🖋️ imogent_
wouldn’t let him log in, so he called the institution he had banked with for more than a decade to see what the problem was. “We have closed your business account,” said the staff member on the other end of the line.said it had sent him a letter 90 days previously explaining that the bank had decided to “cease its banking relationship” with him, but Matthew says he never received it.
He said: “I knew the account was going to close, so I was trying to move all my direct debits across and move money out, but I’ve ended up with all these charges. “This may mean NatWest is required to delay or refuse to act on a customer’s instructions, and/or suspend or restrict a customer’s accounts and/or services.”Matthew, who says he is left wondering if he did something wrong and nervous about his accounts being closed again, is one of thousands of customers from a number of banks who say they have had their accounts closed without reason over the past few years.
Sir Howard Davies, NatWest’s chairman, is now facing calls to launch an inquiry into the matter. The Treasury has called an urgent meeting with banking bosses this week to discuss the issue.
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