There was a mix up on the app
A Nottingham mum is furious with Deliveroo after being charged for an order she did not receive. Mum Yemi Edwards made a Deliveroo order from Sainsbury's in Wollaton whilst on the school run but discovered the app selected her old home address in Beeston rather than her current home in Bramcote.
"As it was coming I got a text to say get ready for your order, I looked at it to see how far away there were and I thought wait... I recognise the road, but that's not right. So I looked at the home and it had switched back to where I was now, but it was being sent to my old home. The driver explained that he needed to be close to the location to be able to cancel the order, and once he was he told Yemi he had to wait for several minutes and then could mark the order as undelivered. Yemi tried to speak to Deliveroo but couldn't find an option to speak to someone, but a live chat option appeared after the order was marked as undelivered.
Yemi got in touch with the person living at her old house and they told her nothing had come from Deliveroo, and showed her their doorbell video camera which showed nobody arriving at around 4pm when Deliveroo said the driver was there. The order cost Yemi £25.46 and she has not received a refund.
Danmark Seneste Nyt, Danmark Overskrifter
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