Just three people were on duty in Australia when 'power sag' struck and software failures left them blind
The software colossus's report offers a very detailed timeline of events that shows how its on-site team made it onto the datacenter's roof to inspect chillers exactly an hour after the power sag, and that the chillers' manufacturer had boots on the ground two hours and 39 minutes after the incident commenced.
"Due to the size of the datacenter campus, the staffing of the team at night was insufficient to restart the chillers in a timely manner," the report states."We have temporarily increased the team size from three to seven, until the underlying issues are better understood, and appropriate mitigations can be put in place."
"Moving forward, we are evaluating ways to ensure that the load profiles of the various chiller subsets can be prioritized so that chiller restarts will be performed for the highest load profiles first," the document states.Microsoft also had trouble understanding why its storage infrastructure didn't come back online.
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