Nkunzimana is among nearly 200 former employees in Kenya who are suing Facebook and local contractor Sama over working conditions that could have implications for social media moderators around the world.
“If you feel comfortable browsing and going through the Facebook page, it is because there’s someone like me who has been there on that screen, checking, ‘Is this okay to be here?'” Nkunzimana, a father of three from Burundi, told The Associated Press in Nairobi.
They were asked to sign nondisclosure agreements. Personal items like phones were not allowed at work. Facebook parent Meta has said its contractors are contractually obliged to pay their employees above the industry standard in the markets they operate and provide on-site support by trained practitioners.In an email to the AP, Sama said the salaries it offered in Kenya were four times the local minimum wage and that “over 60% of male employees and over 70% of female employees were living below the international poverty line ” before being hired.
In addition, the mental health care provided might not be “the cream of the crop” and concerns have been raised about the confidentiality of therapy, said Roberts, an associate professor of information studies.
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