Police intelligence does not interpret itself. I dropped in on a training session for some of those who work in the police control centre – dispatchers and call handlers who take and deal with 999 and 101 calls.
It was held at Robert Dyson House, the police training centre in the Dearne Valley. They have these quite intensive sessions three times a year. I thanked them for what they do day to day because for most people they will be the first point of contact with the police. They need to respond appropriately first time, therefore, if there is to be a good outcome and if public trust and confidence in policing is to be maintained.
It struck me very forcibly as I listened, how key the call handlers and those in the force control room are if the police are to respond in timely and appropriate ways, because they have to interpret and make sense in real time of the information coming in. And people who contact the police at these times are not necessarily speaking in a calm and unemotional or well-ordered way. Which raises the broader point.
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