The network-wide failure, which has left many holidaymakers stranded overseas, was caused by a problem with inbound data, air traffic control bosses said
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Aviation analytics company Cirium said 790 departures and 785 arrivals were cancelled across all UK airports on Monday – the day of the fault – equivalent to around 27 per cent of planned flights, with around a quarter of a million people affected. The cancellations left thousands of customers stranded or forced to pay large sums of money to make alternative travel arrangements.on an 11pm flight on Monday evening with her partner and three children aged two, nine and 11, but was booked onto a replacement flight 11 days later, on Saturday 9 September, forcing them to pay hundreds extra in accommodation.on Monday evening was cancelled.
Passengers have a right to a refund or to be rebooked onto another flight to their destination if their service is cancelled, even if it’s not the airline’s fault.