'HSBC dumped me as a customer and shut account - I nearly lost £60k and my firm'
When the account closed Andie assumed she would be able to move the money to a new account but she said they refused to electronically transfer the closing balance of £58,000.
She said: “The stress and the anxiety was huge – knowing they’ve got my money and I don’t know when I’m going to get it back.” Andie said she rang and waited on hold to HSBC, but the bank would still not electronically transfer the money – and the solution put forward was to send another cheque through the post.“Why were they being obstructive about it, when knowing it’s the whole of my business?At this point, Andie took to Instagram in tears asking if anyone could help.
She said if she didn’t have a platform with as many followers, she believes she could have had another lengthy wait for a new cheque to arrive.