Awaab Ishak: housing complaints ignored due to prejudice, says ex-children’s commissioner
Former children’s commissioner Anne Longfield has said that prejudice is a factor in how complaints from social housing tenants are treated.
The inquest into Awaab’s death heard concerns were repeatedly raised to landlord Rochdale Boroughwide Housing about mould in the flat on the town’s Freehold estate.As a result of the inquest’s findings, Gareth Swarbrick, the chief executive of RBH, was removed from his position on Saturday. “Well, it’s a very, very common message from families that they ring, they complain, they get ignored, they have to wait months and years and nothing happens and if it happens it’s not fixed properly,” she said.
“There has to be much more of a focus on what tenants are saying and that customer care, which seems almost non-existent.
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