The airport says too few staff were on duty at passport control as families returned from holiday.
In a subsequent statement, the airport said it had "escalated" the issue with Border Force and expected it to provide a better service over the weekend.
"We have additional Heathrow colleagues to support in managing queues and to hand out passenger welfare including water, but we need every immigration desk to be staffed at peak times. E-gates allow travellers with biometric passports to bypass manual inspections when they cross border control. The Home Office added that Border Force was working closely with Heathrow Airport and its airlines and was committed to ensuring passengers had "a safe and hassle-free journey".More people have travelled overseas after the government relaxed some travel restrictions
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