Steve Barclay says the funding will help surgeries replace old phone systems with modern technology and ensure patients are seen faster. But Labour says the struggle stems from government cuts.
, along with the two-week commitment - though she fell short of putting an official target on the measure.Now back in the role, Mr Barclay promised to move ahead with rolling out digital telephony - meaning patients will be put in a queue, given a call-back option or directed to the right service, rather than hearing an engaged tone.
Some surgeries already offer this service, but health minister Neil O'Brien said there was evidence that it made it"much easier for people to get through to their general practice team".Health Secretary Steve Barclay has promised an overhaul of GP phone systems since last summer The Department of Health also said receptionist roles would be expanded to become"care navigators", training 6,500 to"gather information, to make sure patients are directed to the most suitable healthcare professional, and to simplify and streamline the process".
Mr Barclay said:"I want to make sure people receive the right support when they contact their general practice and bring an end to the 8am scramble for appointments. "To do this we are improving technology and reducing bureaucracy, increasing staffing and changing the way primary care services are provided, which are all helping to deliver on the government's promise to cut waiting lists."
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