HSBC initially told Dorothy Baker it was her fault her money had been stolen
A great-gran, who was scammed out of £21,000 after she received a text message telling her she needed to order a coronavirus test, has got her money back after her daughter heard a radio ad.
Dorothy, who lives with her husband in Nottingham, said: “We were eating tea at around 5.30pm when I got a phone call. They said they were the HSBC fraud people. They said my bank account was at risk and they needed me to transfer my money.” "They said they would send me new account details with a new card and a new number. I was waiting for this card to come through and it never did.”
“He told me it wasn’t my fault really, I just trusted the person on the phone. I couldn’t understand why they [HSBC] didn’t phone me to say something was happening. They must have noticed.” CEL challenged HSBC’s initial decision with the Financial Ombudsman Service . £1,099 was recovered by HSBC and the FOS awarded Dorothy the remaining £18,052 with 8% interest.
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