'It was probably one of the worst days I've had in the last few years.'
Brian Denvir, 76, who is partially-sighted, said a mix-up with the name on his boarding pass meant check-in staff refused to let him catch his flight from Cork to Manchester Airport. Mr Denvir goes by the name Brian, but his passport is under his Christian name Bernard.
"I fly to Cork about eight times a years and I've never had any problems before. If the girl at the gate had co-operated with her colleagues there wouldn't have been a problem, but it was quite clear she didn't want to do that." Mr Denvir, who spent 10 years in the SAS, was eventually allowed to board a later flight to Liverpool, free of charge after the boarding pass mix-up. But that didn't land until 11.30pm, which he said meant he missed the last train home and had to hang around the city centre until 5am the next day, eventually arriving home to Bolton at 7am.
He said: "It was a long day and a long night all for a little bit of confusion which could have been fixed within five minutes. It was a situation that just wasn't necessary."
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