The government says companies must match bills with customers who are cutting energy use.
The government has warned energy firms not to hike customers' direct debit payments when households are making "huge efforts" to cut usage.asking them to ensure bills show what homes are actually using, as opposed to overcharging on estimates.
Energy prices have been rising due in part to sanctions imposed against Russia, a major oil and gas producer, following its invasion of Ukraine.Ofgem has lifted the price cap on gas and electricity bills. While help from the government through its Energy Price Guarantee has limited the increase to households, a typical annual bill of £2,500 is nearly double what customers were paying last winter.- has meant that some homes have been able to hold off from putting the heating on.
"I am very keen that all suppliers find a way to make their systems more responsive to these positive changes in consumer behaviour," Mr Shappss said. At the time, the regulator said it had asked firms to investigate whether such large increases were justified.Household energy costs are set to rise again next year.
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