Douglas Adams was right: Telephone sanitizers are terrible human beings
connects readers with your peers to share stories of shocking support SNAFUs.previous occasionThis time Walt told us of an experience in the mid-1980s when he worked as the sole IT person for an up-and-coming investment firm.
"We had moved into a new office to house our call center and we had about 30 telephone reps working 24x7 shifts," he explained."Each had a desk with a telephone and a pre-PC era 24x80 alphanumeric computer terminal. These were connected to a large minicomputer." The call center agents were on level 23 of a very tall building, with the minicomputer housed in a lovely machine room replete with raised floor, air conditioning, UPS, the works – way down on level five.
It's a long way from level 23 to level five, so it was impractical to run dedicated cabling – this was the mid-80s, remember, when hair was big but cheap cabling was not. Walt therefore expropriated telephone wiring already present in the building to connect the terminals."The setup involved running cables from the machine room to the adjacent master wire closet and terminating them on telephone punch-down blocks. Drop lines from the 23rd floor wire closet to the desks were also run.
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