Councillor backs in-person customer services over 'dismal' phone service

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Councillor backs in-person customer services over 'dismal' phone service
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He said in the meeting that the council was “dismal” at answering the phone

Four ‘high value’ frauds which could have cost Lincolnshire taxpayers £1.1million have been prevented.Lincolnshire County Council says there has been a surge of mandate fraud attempts, where legitimate payments are redirected to conmen’s bank accounts.However, a council counter-fraud report reveals that “no investigation has taken place by police as no actual financial loss has occurred to the council.

“Since April 2022, there has been an increase in direct mandate fraud – four or five in last three months alone.A counter-fraud journey at Lincolnshire County Council | Photo: LDRS/The Lincolnite He was asked by councillors whether police were giving enough support, and acknowledged that the force had limited resources to tackle fraud.

The counter-fraud report reveals that Lincolnshire Police are currently looking into five other cases.

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