Ofgem has told all 17 firms in its review to improve their support for struggling customers.
To help households with higher bills, the government introduced a cap to limit price rises, meaning a typical home pays £2,500 a year for gas and electricity. However, the cap is on the unit price of energy, so those with higher usage will pay more.
Rocio Concha, from consumer group Which?, said suppliers needed to up their game to help people on the lowest incomes. However, Energy UK, which represents suppliers, said many firms had gone beyond what they were required to do by the regulator. "Our members have responded swiftly to Ofgem's review - including providing additional documentation to demonstrate where processes were already in place, and will continue to look at all the ways they can make sure people get the help and support they need.
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