ChatGPT outshines physicians in quality and empathy for online patient queries AIassistant Chatbot PatientCare HealthTech VirtualHealth QualityCare Healthcare Technology PatientQuestions HealthcareAI JAMAInternalMed ChatGPT
By Neha MathurMay 2 2023 In a recent study published in JAMA Internal Medicine, researchers evaluated the ability of ChatGPT, an artificial intelligence-based chatbot assistant, to respond to patient questions posted on a publically accessible social media forum.
About the study In the present cross-sectional study, researchers randomly drew 195 exchanges in response to a patient question asked over Reddit's r/AskDocs, a publically accessible social media forum, in October 2022. Then, a team of licensed healthcare professionals generated a new chatbot session using the original full text of the question to which a physician responded and then evaluated the anonymized physician and chatbot responses.
Finally, the team reported the Pearson correlation between quality and empathy scores. In addition, they evaluated the extent to which subsetting the data into longer replies authored by physicians changed evaluator preferences and the quality or empathy ratings. Related StoriesAdditionally, the proportion of chatbot responses rated ≥4, indicating 'empathetic' or 'very empathetic' were more than physician responses . Likewise, the proportion of responses rated ≥4 indicating 'empathetic' or 'very empathetic' was higher for chatbot responses than for physicians . It equated to a 9.8 times higher empathy in chatbot responses.
Some patient queries require more skills and time to answer; however, most are not seeking high-quality medical advice and are generic, like asking about appointments and test results. It represents an uncharted territory where AI assistants could be tested and, if successful, could help reduce or manage the extra burden levied on clinicians by patient messages.
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