The managing director said that pay, shift patterns and 'negativity' from passengers had all contributed to a staff shortage.
on oil rigs don’t do it for minimum wage. They get paid good money because it’s a hard and dangerous job and they’re well rewarded for it.”
Labour councillor Jess Lennox told the meeting that First had made a profit of £30m in 2020, and then a profit of £45m in the following year. “If that’s not being used to sustain and improve the service, then what is it being used for?” she asked.Hide Ad“And certainly at the moment we’re making insufficient margins to be able to reinvest in West Yorkshire.
Transport chiefs were also grilled about “phantom bus syndrome”, where a bus stop’s interactive timetable indicates a service is due to turn up, but then disappears and doesn’t arrive. Dave Pearson, the West Yorkshire Combined Authority’s head of transport services, admitted the issue was a common gripe among passengers, but said technology was being improved to address it.Temple Newsam Labour councillor Nicole Sharpe said the system needed to function properly for the sake of public safety.
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