A pilot in west London urges passengers to greet bus drivers, resulting in a small positive impact.
The survey, carried out by the University of Sussex, Transport for London and research company Neighbourly Lab, also found more than 80% of passengers at one bus stop believed that saying hello had a positive impact but less than a quarter actually did it.
Some bus drivers - who on average have salaries of £26,000 which can rise to more than £31,000, according to Go Ahead London which operates a quarter of the capital's buses - said passenger interaction made them feel "respected", "seen" and "appreciated". Dr Gillian Sandstrom, director of the Sussex Centre for Research on Kindness, said the results suggest "micro-interactions like these are more well-received, and more meaningful than most of us realise".
Tom Cunnington, head of bus business development at TfL, said: "Recognition and acknowledgement of each other is something we should encourage more, and I hope we can expand on this across London."
Danmark Seneste Nyt, Danmark Overskrifter
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