Want to make a complaint about us? The process will soon become more simple.
The BBC has announced changes to its complaints process, vowing to make it easier and more transparent.
The changes, expected within six months, will aim to help improve how editorial teams respond to complaints. the BBC it "must be much more open and clear with audiences about how it handles their complaints, responds to concerns and meets viewers' and listeners' needs". Give greater prominence to how to make an editorial complaint on the BBC website, with video content that explains how the BBC handles complaints, and how audience feedback is shared across the corporation.
But it also said that following its audience research, "greater care will be taken" to ensure these responses contain "a more reasoned or detailed response, where possible".
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